Terms & Conditions

These Terms & Conditions (“Terms”) govern (a) use of the website located at www.onesourceau.com (the “Website”) and (b) the provision of services by OneSource Digital Australia (ABN 52 232 486 442) of  Based in the Central West NSW, serving businesses across Bathurst, Sydney regional NSW and Australia. (“OneSource Digital”, “we”, “us”, “our”) to any person or business that engages us (“you”, “the Client”). By using the Website or engaging our services, you agree to be bound by these Terms.

Definitions

• • “Services” means website development, branding, digital marketing, social media marketing, CRM automation and any related consulting services described in a Proposal, Quote or Statement of Work (“SOW”).
• • “Deliverables” means the specific outputs described in a SOW (e.g., a website, brand assets, marketing campaigns, CRM workflows).
• • “Delivery Team” means OneSource Digital personnel and contracted specialists, including our offshore production partners, engaged to produce Deliverables under OneSource Digital’s direction and quality control.

Engagement, Quotes & Statements of Work

Each engagement is governed by a Proposal, Quote or SOW issued by OneSource Digital and accepted in writing (including by email) or by payment of a deposit. Where these Terms and a SOW conflict, the SOW prevails for that engagement only.

• • Quotes are valid for 30 days unless stated otherwise.
• • Work begins only once a signed SOW and any required deposit are received.
• • Any request outside the agreed SOW scope will be quoted separately as a variation before work proceeds.

Client Obligations

You agree to provide timely feedback, content, brand assets, access credentials and approvals reasonably required for us to deliver the Services. Delays caused by the Client (including delayed feedback or unpaid invoices) may extend timelines and do not constitute a breach by OneSource Digital. You warrant that any content, logos, copy or data you supply does not infringe any third party’s rights and complies with Australian law.

Outsourced Delivery & Quality Control

You acknowledge and agree that OneSource Digital delivers Services through a hybrid model: your single point of contact is the OneSource Digital Founder/Principal Consultant, and production work (development, design, marketing execution, CRM builds) may be carried out by our Delivery Team, including contracted specialists based in the Philippines, under our direction, brief and quality-control review before anything is delivered to you. OneSource Digital remains fully responsible for the quality and confidentiality of all work delivered under these Terms.

Intellectual Property

• • Upon full and final payment, ownership of final, agreed Deliverables created specifically for you (e.g., final website files, final brand assets) transfers to you, except as noted below.
• • OneSource Digital retains ownership of pre-existing tools, frameworks, code libraries, templates, methodologies and any general know-how used to produce the Deliverables (“Background IP”), and grants you a perpetual, royalty-free licence to use Background IP embedded in your Deliverables.
• • Third-party components (stock photography, fonts, plugins, SaaS platforms, CRM software) remain subject to their own licence terms and are not owned by either party.
• • Unless you opt out in writing, OneSource Digital may display completed work in its portfolio, case studies and marketing materials, and may reference the Client’s business name and industry.

Confidentiality

Each party agrees to keep the other’s confidential business, technical and financial information confidential, and to use it only for the purposes of the engagement. This obligation survives termination of the engagement. OneSource Digital requires its Delivery Team (including offshore contractors) to sign confidentiality and IP-assignment agreements before accessing any Client information.

Warranties & Disclaimers

OneSource Digital will provide the Services with due care and skill. Except as required by the Australian Consumer Law (which provides guarantees that cannot be excluded), all other warranties, express or implied, are excluded to the maximum extent permitted by law.

We do not guarantee specific search engine rankings, social media follower counts, lead volumes, sales outcomes or that any website, campaign or automation will be uninterrupted or error-free, as these depend on factors outside our control (including third-party platforms such as Google, Meta and CRM providers).

Limitation of Liability

To the maximum extent permitted by law, OneSource Digital’s total liability arising out of or in connection with the Services, however arising (including in contract, tort or under statute), is limited to the total fees paid by the Client for the specific Services giving rise to the claim in the preceding 3 months.

OneSource Digital is not liable for indirect, consequential or special loss, including loss of profits, revenue, data or business opportunity. Nothing in these Terms excludes any non-excludable consumer guarantee under the Australian Consumer Law.

Termination

• • Either party may terminate a retainer engagement with 30 days’ written notice.
• • OneSource Digital may suspend or terminate Services immediately for non-payment, unlawful use of the Services, or a material breach not remedied within 7 days of notice.
• • On termination, fees for work completed (and reasonable work-in-progress) become payable, and any deposit for undelivered project work is refundable less costs already incurred (see Section 4.2 Refund & Cancellation Policy for detail).

Dispute Resolution & Governing Law

If a dispute arises, both parties agree to first attempt to resolve it in good faith through direct negotiation between senior representatives before pursuing formal action. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

General

• • These Terms, together with any SOW, constitute the entire agreement between the parties and supersede prior discussions.
• • If any provision is found unenforceable, the remaining provisions continue in full force.
• • OneSource Digital may update these Terms from time to time; continued use of the Website or Services after an update constitutes acceptance of the revised Terms.
• • Neither party may assign this agreement without the other’s written consent, except that OneSource Digital may assign to a related body corporate.